support services

planning and analysis

• needs analysis
• systems and solutions design
• hardware and software specification
• deployment planning and phasing
• contingency planning
• backup strategy

installation and deployment

• purchasing assistance
• servers
• workstations
• networks
• software
• backup

support and troubleshooting

• problem solving
• answering questions
• telephone support
• general advice

networks

• internet connectivity
• troubleshooting
• cross-platform integration
• backup

internet

• helping choose the right provider
• installation of routers and software
• email and web hosting
• web site development
• Wide Area Networks (WAN)